Support

Opening a ticket, and what a Support reference is for.

The ticket centre is on Support. Open a ticket there rather than by email and it arrives with your account context attached.

Quote the reference

Every order and every risk decision has a Support reference - PC-4K2M9X. It is on the outcome card, on the blotter row, and on every Journal entry. Quoting one turns “an order was refused this morning” into a single row somebody can look at.

What support can see

The Journal for your tenant, and the operator surfaces that describe the health of your connections. Not your broker password, which this product never has, and not your tokens, which are encrypted at rest.

If something is wrong with an account right now and you cannot reach anybody, the two things that keep working whatever else has failed are your broker-side stop loss and FLATTEN ALL.

You can also write to support@propcockpit.com.

Keyboard

?
Open and close this sheet.
Escape
Stand down anything that is armed - the kill switch, an open notification panel, this sheet. It never commits anything.
Tab / Shift + Tab
Move between controls. Every one of them shows a focus ring.
Arrow keys
Nudge a focused panel around the canvas. Hold Shift to move it further per press.
Enter or Space
Activate the control that is focused, and only that one. There is deliberately no key anywhere that sends an order on its own.